CloudConnect AWS Direct Connect FAQ

General Questions

What is CloudConnect?

A simplified solution for connecting your business to Amazon Web Services (AWS) utilizing AWS Direct Connect.

What can I do with CloudConnect?

Using CloudConnect, you can connect privately and securely to AWS at speeds from 100M to 10G.

What are the benefits of using CloudConnect for AWS Direct Connect?

CloudConnect provides choice and flexibility, including; carrier agnostic connectivity, redundant & failover architecture, Multi-AWS region support, no colocation or network hardware required, single point of contact for all provisioning, billing and support and a guaranteed end to end SLA.

What AWS Region(s) can I connect to with CloudConnect?

AWS US East (N. Virginia), AWS US West (N. California), AWS US West (Oregon), AWS EU (Ireland)

How does my business access CloudConnect for AWS Direct Connect?

We offer the #1 carrier network coverage across North America and parts of Europe leveraging over 25 carrier partner relationships. CloudConnect’s carrier agnostic approach enables private network connection from your premise, DC and or network and the pricing we offer will be the best each respective carrier has to offer.

Why choose CloudConnect for AWS Direct Connect?

CloudConnect’s sole focus is providing the best possible solutions for AWS Direct connect. We design, implement and project manage the entire process and then provide 24×7 support. Your single point of contact for the entire solution, including; carrier circuits, data center interconnection(s), network provisioning, IP design & setup, AWS Direct Connect ordering and Setup, integration into your VPC and applications, failover and redundant architecture design. We are an AWS partner and have deep technical skills to assist you.

Is CloudConnect a carrier diverse Solution?

Yes, our solution provides carrier diversity when it makes sense to achieve desired service levels. With access to over 25 carriers, we have access to every carrier resource, which we in turn, utilize to support your individual requirements.

How can I get started with CloudConnect?

Simply use our contact or pricing request forms to speak with a CloudConnect specialist.

Billing Questions

Are there any setup charges or a minimum service term commitment required to use CloudConnect?

There are setup or one time charges for carrier circuits and the AWS Direct Connect services. For more complex implementations including multiple AWS regions, multiple carrier connections, with device and AWS direct connect redundancy; a small implementation services charge may be applicable.

Is CloudConnect a carrier diverse Solution?

Yes, our solution provides carrier diversity when it makes sense to achieve desired service levels. With access to over 25 carriers, we have access to every carrier resource, which we in turn, utilize to support your individual requirements.

Technical Questions

What connection speeds are supported by CloudConnect?

50M, 100M, 500M, 1G to 10G

Is CloudConnect a carrier diverse Solution?

Yes, our solution provides carrier diversity when it makes sense to achieve desired service levels. With access to over 25 carriers, we have access to every carrier resource, which we in turn, utilize to support your individual requirements.

Does CloudConnect offer a Service Level Agreement (SLA)?

Yes, CloudConnect solution is unique in that it offers a guaranteed end to end SLA across all elements of the solution. It includes from the network CPE device in your environment, all carrier circuits, the AWS DirectConnect interconnects right up to and including your VPC..

Our industry leading end to end SLA guarantees start at 99.9% and go to 99.99%.

Are there limits on the amount of data that I can transfer using CloudConnect?

No, there are no limits to the amount of data you can transfer. You can transfer as mush data as you can based upon the provisioned service.

What AWS Region(s) can I connect to via this solution?

AWS US East (N. Virginia), AWS US West (N. California), AWS US West (Oregon), AWS EU (Ireland)

What Availability Zone(s) can I connect to via this connection?

You can connect to Availability Zones within each supported AWS Region.

Are connections to CloudConnect redundant?

One of the benefits of CloudConnect is the flexibility and simplicity of customizing and evolving your solution. Redundant elements include the AWS Direct Connect, network devices and the carrier diverse circuits. The solution and architecture is all based upon your business requirements. You can start with a fully redundant solution or evolve into one as your business requirements change.

What Availability Zone(s) can I connect to via this connection?

You can connect to Availability Zones within each supported AWS Region.

Will I lose connectivity if my CloudConnect link fails?

A single link based solution has single points of failure. Although we offer a guaranteed 99.9% availability, with single points of failure in the architecture, you may be susceptible to an outage. If high availability and automated failover capabilities are required, we will recommend a fully redundant CloudConnect solution with redundant AWS Direct Connects, redundant network devices and redundant carrier diverse links to your business.